At Covilife.com, we stand behind the quality and reliability of every product we offer. Your satisfaction is our top priority, and we proudly back every order with a 100% product guarantee.
Our Guarantee
We ensure that all orders are handled with care and dispatched in top condition. In the rare event that:
A product arrives damaged
Delivery is delayed significantly
The order is returned undelivered or not received at all
We will issue a full refund or arrange a free replacement, depending on your preference.
Refund Eligibility
Our refund guarantee applies under the following conditions:
A request is submitted through our Refund Support section
The order has not been fulfilled as originally intended
Proof of the issue (e.g. damaged product photo or non-delivery claim) is provided, when applicable
In the case of partial order fulfillment, a proportional refund will be processed based on the items successfully delivered.
Processing Time
Typically, the entire delivery and refund cycle—from order placement to doorstep delivery—takes around 20 to 30 days. Refund processing, once approved, may take 7–10 business days, depending on your original payment method.
Need Help?
Our dedicated support team is available to assist you with:
Tracking your order
Requesting a refund
Resolving delivery issues
📧 Email: covilife.com@gmail.com
🌐 Website: www.covilife.com
We appreciate your trust in Covilife and are here to ensure your experience is worry-free.